Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Middleton-in-Teesdale
GPhC Registration No. 9012511
Last updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Middleton-in-Teesdale collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Middleton-in-Teesdale is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Middleton-in-Teesdale and surrounding areas of the UK. We are the data controller responsible for your personal information.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, and contact information
• Health information: Medical history, current medications, weight, BMI, and relevant clinical data required to assess your suitability for weight loss treatment
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected via cookies
• Communications: Records of any correspondence between you and our pharmacy team

3. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss medication and provide clinical consultations
• Dispense and arrange delivery of approved medications (typically within 1 working day of pharmacist approval)
• Maintain accurate patient records as required by law and GPhC standards
• Process payments securely
• Communicate with you regarding your treatment, orders, and follow-up care
• Comply with our legal and regulatory obligations as a registered pharmacy

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, where health data is concerned, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: To understand how users interact with our site and improve its performance
• Functional cookies: To remember your preferences during your visit

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell or rent your personal data. We may share your information only in the following limited circumstances:

• Prescribing partners: Where required, your information may be shared with clinicians or prescribers involved in your care
• Delivery providers: Your name and address will be shared with our courier service solely for the purpose of delivering your medication
• Payment processors: Your billing information is handled by our secure payment provider and is not stored on our systems
• Regulatory authorities: We may be required to share data with the GPhC, NHS, or other authorities to comply with legal obligations

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance. Financial records are kept for six years. After these periods, data is securely deleted or anonymised.

7. Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, request deletion of your data where appropriate, object to or restrict how we process your information, and request that your data be transferred to another provider. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

8. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted systems.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Middleton-in-Teesdale
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009
We aim to respond to all data-related enquiries within 48 hours.